1. Introduction
dewi88 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data from users ("you", "your", "User", or "Player") who access or use our online gaming services available at https://dewi88.cam.
This Privacy Policy applies to all dewi88 services including sports betting (bandar bola covering BRI Liga 1, English Premier League, La Liga, Champions League, and other football competitions), live casino games, slot machines, togel (traditional Indonesian numbers lottery), sabung ayam (live cockfighting), and all other gaming products offered on our Platform.
By registering for an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use dewi88 services.
2. Definitions
For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below:
- "Personal Data" or "Personal Information" refers to any information that identifies or can be used to identify an individual User, including but not limited to name, date of birth, email address, phone number, residential address, financial information, and transaction history.
- "Processing" means any operation performed on Personal Data, including collection, recording, storage, modification, retrieval, use, disclosure, deletion, or destruction.
- "Account" means the personal gaming account registered by a User on the dewi88 Platform.
- "Services" refers to all gaming, betting, and entertainment products offered by dewi88 through our website and mobile applications.
- "Cookies" are small text files stored on your device by your web browser that help us recognize your device and improve your user experience.
- "Third-Party Service Providers" are external companies that provide services to dewi88, including payment processors, game providers, identity verification services, and analytics platforms.
3. Information We Collect
3.1 Information You Provide to Us
We collect Personal Data that you voluntarily provide when you register for an Account, use our Services, or communicate with us. This information includes:
- Registration Information: Full legal name, date of birth, email address, phone number, residential address, username, and password. This information is required to create and maintain your Account.
- Identity Verification (KYC) Information: Government-issued identification documents (KTP, Indonesian ID card, passport), proof of address (utility bills, bank statements), selfie photographs, and other documents required to verify your identity, age (21+ requirement), and residency in Indonesia. KYC procedures comply with anti-money laundering (AML) regulations.
- Payment Information: Bank account details for deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and other supported payment methods. We do not store complete credit card numbers; payment processing is handled by secure third-party payment processors.
- Transaction History: Records of all deposits, withdrawals, bets placed, winnings, losses, bonus claims, and other financial activities on your Account.
- Communication Records: Content of emails, live chat conversations, WhatsApp messages, and other communications between you and dewi88 customer support, used for service quality improvement and dispute resolution.
- Responsible Gaming Data: Information about deposit limits, time-out requests, self-exclusion preferences, and other responsible gaming tools you choose to activate.
3.2 Information We Collect Automatically
When you access or use the dewi88 Platform, we automatically collect certain technical and usage information:
- Device Information: Device type (smartphone, tablet, desktop computer), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID).
- Connection Information: IP address, internet service provider (ISP), geographic location (city, province), connection type, and network information.
- Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, features accessed, navigation paths, timestamps, and other behavioral analytics data.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to track user activity, remember preferences, maintain login sessions, prevent fraud, and deliver personalized content. See Section 7 for more details.
3.3 Information from Third-Party Sources
We may receive additional information about you from third-party services including:
- Payment Processors: Transaction confirmations, payment method verification, and fraud detection alerts from Indonesian banks and payment gateways.
- Identity Verification Services: Age verification results, identity fraud alerts, and watchlist screening data from KYC service providers.
- Game Providers: Game performance data, RTP statistics, and gameplay analytics from third-party game studios whose content is offered on dewi88.
- Social Media: If you choose to link your Account to social media platforms, we may receive basic profile information (name, profile picture, email address) in accordance with your social media privacy settings.
4. How We Use Your Information
dewi88 processes your Personal Data for the following legitimate business purposes:
4.1 Account Management and Service Provision
- Creating and maintaining your User Account
- Processing deposits, withdrawals, and other financial transactions
- Allowing you to place bets on sports (BRI Liga 1, EPL, La Liga, etc.), play casino games, slots, togel, sabung ayam, and other gaming products
- Processing bonus claims and tracking wagering requirements
- Calculating and crediting VIP tier benefits (Bronze, Silver, Gold, Platinum, Diamond, Black Diamond)
- Maintaining accurate records of your gaming activity and transaction history
4.2 Legal and Regulatory Compliance
- Verifying your identity, age (21+ requirement), and residency in Indonesia through KYC procedures
- Preventing underage gambling and ensuring compliance with Indonesian age restrictions
- Detecting and preventing fraud, money laundering, and other illegal activities
- Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
- Responding to legal requests from law enforcement, regulatory authorities, or courts
- Maintaining records required by applicable gambling regulations and financial laws
4.3 Security and Fraud Prevention
- Monitoring Account activity for suspicious patterns or unauthorized access
- Implementing security measures including two-factor authentication and IP monitoring
- Detecting and preventing bonus abuse, collusion, and other forms of cheating
- Protecting the Platform from cyberattacks, hacking attempts, and system intrusions
- Investigating and resolving disputes between Users or between Users and dewi88
4.4 Customer Support and Communication
- Responding to your inquiries via live chat, email, WhatsApp, and in-app messaging
- Providing technical support for account issues, payment problems, or game malfunctions
- Sending important service notifications including account updates, withdrawal confirmations, bonus notifications, and security alerts
- Communicating responsible gaming resources and support options
4.5 Marketing and Personalization
- Sending promotional emails about new games, bonuses, tournaments, and special offers (you may opt out at any time)
- Personalizing game recommendations based on your playing history and preferences
- Tailoring odds displays and betting markets to your interests (e.g., highlighting BRI Liga 1 matches for Indonesian football fans)
- Displaying customized promotional content based on your VIP tier status
4.6 Platform Improvement and Analytics
- Analyzing user behavior to improve website navigation, game selection, and mobile app functionality
- Conducting A/B testing to optimize user experience and conversion rates
- Identifying popular games, bet types, and features to guide product development decisions
- Measuring platform performance, uptime, and technical issues
- Understanding player demographics and preferences to better serve the Indonesian market
5. Information Sharing and Disclosure
dewi88 does not sell, rent, or trade your Personal Data to third parties for marketing purposes. However, we may share your information in the following circumstances:
5.1 Service Providers and Business Partners
We share Personal Data with trusted third-party service providers who perform services on our behalf:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and payment gateway providers process your deposits and withdrawals.
- Game Providers: Third-party studios that supply casino games, slots, live dealer content, and sports betting feeds receive anonymized gaming activity data.
- Identity Verification Services: KYC service providers verify your identity documents, age, and address to ensure compliance with gambling regulations.
- Cloud Storage and Hosting Providers: Secure servers hosted by third-party data centers store your Account information and transaction records.
- Analytics Platforms: Website analytics tools help us understand user behavior and improve the Platform (data is typically anonymized).
- Customer Support Tools: Live chat software, email platforms, and ticketing systems facilitate communication with our support team.
All third-party service providers are contractually obligated to maintain confidentiality and use your Personal Data only for the specific services they provide to dewi88.
5.2 Legal and Regulatory Obligations
We may disclose Personal Data when required by law or in response to valid legal processes:
- Complying with court orders, subpoenas, or government inquiries
- Responding to requests from Indonesian regulatory authorities or law enforcement agencies
- Protecting dewi88's legal rights, property, or safety
- Defending against legal claims or investigations
- Preventing or investigating suspected fraud, illegal activity, or violations of our Terms and Conditions
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of the business transaction. We will notify you via email or prominent notice on the Platform before your data is transferred and becomes subject to a different Privacy Policy.
5.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, for example when participating in partner promotions or linking your Account to external services.
6. Data Security Measures
dewi88 employs industry-standard security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same standard used by Indonesian banks for online banking.
- Secure Data Storage: Personal Data is stored on secure servers with restricted access, firewalls, intrusion detection systems, and regular security audits.
- Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security to your login process, requiring a verification code sent to your phone in addition to your password.
- Password Protection: User passwords are encrypted using one-way hashing algorithms (bcrypt) that make it virtually impossible to reverse-engineer the original password.
- Access Controls: Only authorized dewi88 employees with legitimate business needs can access Personal Data, and all access is logged and monitored.
- Regular Security Testing: We conduct vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses.
- Fraud Detection Systems: Automated algorithms monitor transactions and gameplay for suspicious patterns that may indicate fraud or account compromise.
While we implement robust security measures, no system is completely impenetrable. You are responsible for maintaining the confidentiality of your Account credentials. If you suspect unauthorized access to your Account, contact dewi88 support immediately at [email protected] or via 24/7 live chat.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device (computer, smartphone, tablet) by your web browser when you visit websites. Cookies help websites remember your preferences, maintain login sessions, and track user activity for analytics and personalization purposes.
7.2 Types of Cookies We Use
- Essential Cookies: Required for the Platform to function properly. These cookies enable core features like account login, payment processing, and game loading. You cannot opt out of essential cookies without disabling Platform functionality.
- Functional Cookies: Remember your preferences such as language selection, time zone (WIB for Jakarta), and game settings to provide a personalized experience.
- Analytics Cookies: Collect anonymized data about how Users interact with the Platform, including pages visited, time spent, and navigation paths. This information helps us improve website design and user experience.
- Advertising Cookies: Track your activity across websites to deliver personalized advertisements based on your interests. These cookies may be set by third-party advertising networks.
7.3 Managing Cookie Preferences
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of the dewi88 Platform, including gameplay and account management functions.
To manage cookies, access your browser settings (Chrome, Firefox, Safari, Edge) and navigate to the privacy or cookies section. For mobile devices, cookie controls are typically found in the device's privacy settings.
8. Data Retention
dewi88 retains your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: While your Account remains active, we retain all Personal Data, transaction history, and gameplay records to provide ongoing services.
- Closed Accounts: After you close your Account, we retain Personal Data for a minimum of five (5) years to comply with legal obligations including anti-money laundering regulations, tax laws, and dispute resolution requirements.
- Financial Records: Transaction records, deposit confirmations, and withdrawal documentation are retained for seven (7) years in accordance with Indonesian financial record-keeping requirements.
- Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure you do not receive future promotional messages.
- Legal Hold: If Personal Data is subject to a legal investigation, court order, or regulatory inquiry, retention periods may be extended until the matter is resolved.
After the retention period expires, Personal Data is securely deleted or anonymized to prevent identification of individual Users.
9. Your Privacy Rights
As a dewi88 User residing in Indonesia, you have the following rights regarding your Personal Data:
9.1 Right to Access
You have the right to request a copy of the Personal Data we hold about you. This includes Account information, transaction history, gameplay records, and communication logs. To request data access, contact [email protected] with your Account username and verification details.
9.2 Right to Rectification
If your Personal Data is inaccurate or incomplete, you have the right to request corrections. You can update most Account information directly through your Account settings dashboard. For changes requiring verification (name, date of birth), contact customer support with supporting documentation.
9.3 Right to Erasure (Right to be Forgotten)
You may request deletion of your Personal Data in certain circumstances, such as after closing your Account or withdrawing consent for data processing. However, we may be legally required to retain certain data for compliance purposes (anti-money laundering records, transaction history for tax reporting, dispute resolution documentation). Requests for data deletion can be submitted to [email protected].
9.4 Right to Restrict Processing
You have the right to request restriction of data processing under certain conditions, such as when contesting the accuracy of Personal Data or objecting to processing. During a restriction period, we will store your data but not actively process it except with your consent or for legal purposes.
9.5 Right to Object
You may object to processing of your Personal Data for direct marketing purposes. To opt out of promotional emails, click the "unsubscribe" link at the bottom of any marketing message or adjust preferences in your Account settings. You may also object to data processing based on legitimate interests by contacting [email protected] with your reasoning.
9.6 Right to Data Portability
Upon request, we will provide your Personal Data in a structured, commonly used, machine-readable format (CSV or JSON) that allows you to transfer data to another service provider.
9.7 Right to Withdraw Consent
Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal. However, withdrawing consent may limit your ability to use certain Platform features.
9.8 How to Exercise Your Rights
To exercise any of the above privacy rights, contact us at [email protected] or via 24/7 live chat support. Include your Account username, registered email address, and specific request details. We will respond within 30 days of verifying your identity. There is no fee for most requests, but we may charge a reasonable fee for excessive or repetitive requests.
10. Third-Party Services
The dewi88 Platform may contain links to third-party websites, services, or applications that are not operated or controlled by dewi88. This includes links to game provider websites, payment processor portals, social media platforms, and external resources.
This Privacy Policy does not apply to third-party websites or services. When you click on external links or use third-party services, you are subject to their respective privacy policies and terms of service. dewi88 is not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of any third-party services before providing them with Personal Data. Popular third-party services integrated with dewi88 include Indonesian banks (BCA, BRI, BNI, Mandiri), payment gateways, game studios, and social media platforms.
11. International Data Transfers
dewi88 primarily serves Users located in Indonesia, and your Personal Data is stored on secure servers within Indonesian jurisdiction or in neighboring countries with equivalent data protection standards. However, some of our third-party service providers (cloud hosting, payment processors, game studios) may be located outside Indonesia.
When Personal Data is transferred internationally, we ensure appropriate safeguards are in place through:
- Contractual clauses requiring third parties to maintain data protection standards equivalent to Indonesian law
- Data processing agreements that specify security measures and confidentiality obligations
- Encryption of data during transmission to prevent unauthorized access
- Regular audits of third-party compliance with data protection requirements
By using dewi88 services, you consent to the transfer of your Personal Data to countries outside Indonesia where necessary to provide services, subject to the safeguards described above.
12. Children's Privacy
dewi88 services are strictly intended for adults aged 21 years or older. We do not knowingly collect Personal Data from individuals under 21 years of age. Age verification through KYC procedures is mandatory for all Users.
If we discover that we have inadvertently collected Personal Data from a minor (under 21), we will immediately delete the Account, refund any deposited Funds, and erase all associated Personal Data from our systems.
Parents or guardians who believe their child under 21 has created an Account on dewi88 should contact us immediately at [email protected]. We take underage gambling prevention seriously and will cooperate with parents, guardians, and authorities to ensure compliance with age restrictions.
13. Changes to This Policy
dewi88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:
- Prominent notice on the dewi88 homepage and Account dashboard
- Email notification to your registered email address
- In-app notification when you log in to your Account
- Pop-up message requiring acknowledgment before continued use of the Platform
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of dewi88 services after changes are posted constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must close your Account and discontinue use of the Platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Data. Previous versions of this Privacy Policy are available upon request.
If you have questions, concerns, or complaints about this Privacy Policy or dewi88's data practices, please contact us through the following channels:
- Email: [email protected] (data protection inquiries) or [email protected] (general inquiries)
- 24/7 Live Chat: Available on the dewi88 website and mobile app for immediate assistance
- WhatsApp: +62 812-3456-7890 (08:00-24:00 WIB daily)
- In-App Messaging: Secure messaging through your Account dashboard
Our customer support team includes native Indonesian speakers and is available 24/7 to assist with privacy-related questions. We aim to respond to all privacy inquiries within 48 hours during business days and within 72 hours on weekends and Indonesian public holidays.
Effective Date: January 1, 2026
Last Updated: January 1, 2026
By using dewi88 services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting dewi88 with your personal information.